Cancellation and Refunds Policy
Thank you for your interest in the services at Sustainable Development Research and Training Institute.
Please read this policy carefully. This is the Return and Refund Policy of Sustainable Development Research and Training Institute.
Payment Confirmation – You’ll receive the payment confirmation via email and/or SMS shortly after the successful payment process.
Cancellation & Refund Policy – A processing fee of AED 200 will be charged for cancellations made 30 days or more before the event. There will be no refunds for cancellations made within 30 days of the event, although substitutions may be permitted. Refunds will not be provided for registrants who do not attend the event. Notice of cancellation must be made via e-mail to firstname.lastname@example.org. A cancellation acknowledgement will be sent within 3 working days. Please allow for up to 45 days for the refund transfer to be completed, subject to this Refund Policy. ‘’Refunds will be done only through the Original Mode of Payment”.
Shall the event be cancelled by the Sustainable Development Research and Training Institute, the registrant may receive full refund or to allow Sustainable Development Research and Training Institute to reschedule the registrant to the new date for the event, or to alternatively be registered for a different event of the same money value. Shall the registrant decide to register for an alternative event of more value, the registrant must pay the remaining fee as stated and defined by Sustainable Development Research and Training Institute.
Note that circumstances beyond the control of the Sustainable Development Research and Training Institute, may necessitate substitutions, alterations or cancellations of the event. Therefore, Sustainable Development Research and Training Institute reserves the right to alter or modify the advertised event if necessary. Any substitutions or alterations will be updated on the Sustainable Development Research and Training Institute’s web site as soon as possible and will be communicated with the registered registrants accordingly.
As a customer you are responsible for understanding this refund policy upon purchasing any services at our web site. However, we realize that exceptional circumstance can take place with regard to the character of the services we provide.
THEREFORE, WE DO HONOR REQUESTS FOR REFUND WHERE THE FOLLOWING REASONS APPLY:
1. Non-delivery of the service as stated and defined above;
2. Access issues: it may happen that you are having problems while accessing or receiving a service;
3. Irreparable defects or grave difficulties with the service: although all our services are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for approval;
4. product or services not-as-described: a request based on this reason is satisfied on a case by case basis with Sustainable Development Research and Training Institute reserving full discretion to make the determination whether a refund is appropriate.
If you have any questions about our Returns and Refunds Policy, please contact us:
By phone number: 00971505171755
By email: email@example.com